[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”solid” padding_top=”3″ padding_bottom=”3″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_6″ last=”no” spacing=”no” center_content=”yes” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=”helpdesk-ticketing-system-details”][fusion_content_boxes settings_lvl=”child” layout=”icon-on-top” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”36px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”1px” margin_bottom=”2px” class=”” id=””][fusion_content_box title=”Ticket Area” icon=”fa-life-ring” backgroundcolor=”” iconcolor=”” circlecolor=”#1a80b6″ circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”yes” image=”” image_width=”36″ image_height=”36″ link=”http://www.supporttickettheme.com/ticketing/” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] [/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][fusion_builder_column type=”1_6″ last=”no” spacing=”no” center_content=”yes” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=”self-service”][fusion_content_boxes settings_lvl=”child” layout=”icon-on-top” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”36px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”0″ animation_direction=”left” animation_speed=”0.1″ margin_top=”1px” margin_bottom=”2px” class=”” id=””][fusion_content_box title=”Self Service” icon=”fa-question-circle” backgroundcolor=”” iconcolor=”” circlecolor=”#1a80b6″ circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”36″ image_height=”36″ link=”http://www.supporttickettheme.com/built-in-knowledge-base-system/” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] [/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][fusion_builder_column type=”1_6″ last=”no” spacing=”no” center_content=”yes” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_content_boxes settings_lvl=”child” layout=”icon-on-top” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”36px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”1px” margin_bottom=”2px” class=”” id=””][fusion_content_box title=”Support Theme Options” icon=”fa-cogs” backgroundcolor=”” iconcolor=”” circlecolor=”#1a80b6″ circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”36″ image_height=”36″ link=”http://www.supporttickettheme.com/support-theme-options/” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] [/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][fusion_builder_column type=”1_6″ last=”no” spacing=”no” center_content=”yes” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_content_boxes settings_lvl=”child” layout=”icon-on-top” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”36px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”1px” margin_bottom=”2px” class=”” id=””][fusion_content_box title=”Helpdesk Style Options” icon=”fa-desktop” backgroundcolor=”” iconcolor=”” circlecolor=”#1a80b6″ circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”36″ image_height=”36″ link=”http://www.supporttickettheme.com/helpdesk-style-options/” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] [/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][fusion_builder_column type=”1_6″ last=”no” spacing=”no” center_content=”yes” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_content_boxes settings_lvl=”child” layout=”icon-on-top” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”36px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”1px” margin_bottom=”2px” class=”” id=””][fusion_content_box title=”Translation Options” icon=”fa-microphone” backgroundcolor=”” iconcolor=”” circlecolor=”#1a80b6″ circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”36″ image_height=”36″ link=”http://www.supporttickettheme.com/global-translations/” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] [/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][fusion_builder_column type=”1_6″ last=”yes” spacing=”no” center_content=”yes” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]

WordPress Helpdesk Ticketing System – Ticketing Area

[/fusion_text][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][fusion_imageframe lightbox=”yes” lightbox_image=”” style_type=”dropshadow” hover_type=”none” bordercolor=”#e0e0e0″ bordersize=”3px” borderradius=”0″ stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ hide_on_mobile=”no” class=”” id=””] [/fusion_imageframe][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][fusion_content_boxes settings_lvl=”child” layout=”icon-with-title” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”18px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”5px” margin_bottom=”5px” class=”” id=””][fusion_content_box title=”WordPress Admin Sidebar Menu Options” icon=”fa-life-ring” backgroundcolor=”#e5e5e5″ iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”18″ image_height=”18″ link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] Left Image: The following images are snapshots of each link element of the menu which is displayed with the demo content installed and only needs simple edits to make it your own and add to it what ever options you like in regard to running your helpdesk theme the way you want for great customer relations management.

Most of these options you will only use once to setup your ticket system options as follows. As you would expect tickets can be accessed from the front end of the site or in the back end wp admin area.[/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_2″ last=”no” spacing=”yes” center_content=”yes” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”10px” margin_top=”10px” margin_bottom=”10px” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_imageframe lightbox=”yes” lightbox_image=”http://www.supporttickettheme.com/wp-content/uploads/2015/06/submitting-a-support-ticket-normal-user.png” style_type=”dropshadow” hover_type=”none” bordercolor=”#e0e0e0″ bordersize=”3px” borderradius=”0″ stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ hide_on_mobile=”no” class=”” id=””] Support ticket user screen [/fusion_imageframe][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”5px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_imageframe lightbox=”yes” lightbox_image=”http://www.supporttickettheme.com/wp-content/uploads/2015/06/support-theme-new-ticket-admin-user-screenshot.png” style_type=”none” hover_type=”none” bordercolor=”#e0e0e0″ bordersize=”3px” borderradius=”2px” stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ hide_on_mobile=”no” class=”” id=””] Support ticket admin user screen [/fusion_imageframe][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][fusion_content_boxes settings_lvl=”child” layout=”icon-with-title” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”18px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”25px” margin_bottom=”25px” class=”” id=””][fusion_content_box title=”Front End – Submit Ticket Customer View” icon=”fa-users” backgroundcolor=”#e5e5e5″ iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”18″ image_height=”18″ link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] Above Left Image: Anyone with subscriber rights submitting a ticket into the helpdesk system will see a page just like the image above.

Limited options as they only have the permission to submit support tickets in regard to their own ticket submissions.[/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][fusion_content_boxes settings_lvl=”child” layout=”icon-with-title” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”18px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”25px” margin_bottom=”25px” class=”” id=””][fusion_content_box title=”Front End Submit Ticket – Admin View” icon=”fa-user” backgroundcolor=”#e5e5e5″ iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”18″ image_height=”18″ link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] Above Right Image: Administrators get more options as you would expect and this is on the front end of the ticketing system.

If you where submitting a ticket yourself as a admin so the higher the privileges the more ticket options.[/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_2″ last=”no” spacing=”yes” center_content=”yes” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”10px” margin_top=”10px” margin_bottom=”10px” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_imageframe lightbox=”no” lightbox_image=”” style_type=”dropshadow” hover_type=”none” bordercolor=”#e0e0e0″ bordersize=”3px” borderradius=”0″ stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ hide_on_mobile=”no” class=”” id=””] replying to support ticket customer area [/fusion_imageframe][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”5px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_imageframe lightbox=”no” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”#e0e0e0″ bordersize=”3px” borderradius=”2px” stylecolor=”” align=”center” link=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ hide_on_mobile=”no” class=”” id=””] replying to customer ticket admin user screen [/fusion_imageframe][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][fusion_content_boxes settings_lvl=”child” layout=”icon-with-title” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”18px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”25px” margin_bottom=”25px” class=”” id=””][fusion_content_box title=”Front End – Reply To Ticket Customer” icon=”fa-pencil-square-o” backgroundcolor=”#e5e5e5″ iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”18″ image_height=”18″ link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] Above Image: Customers get some options to update their ticket and control how the ticket is dealt with as when they update the ticket they see some of the options set by you when you setup your helpdesk ticket system .

The options they have in drop downs can all be customized to suit your business needs.[/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][fusion_builder_column type=”1_2″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ class=”” id=””][fusion_content_boxes settings_lvl=”child” layout=”icon-with-title” columns=”1″ icon_align=”left” title_size=”18px” title_color=”” body_color=”” backgroundcolor=”” icon_circle=”” icon_circle_radius=”” iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” icon_size=”18px” icon_hover_type=”” link_type=”” link_area=”” linktarget=”” animation_delay=”” animation_type=”” animation_direction=”left” animation_speed=”0.1″ margin_top=”25px” margin_bottom=”25px” class=”” id=””][fusion_content_box title=”Front End – Admin Respond To Ticket” icon=”fa-pencil-square-o” backgroundcolor=”#e5e5e5″ iconcolor=”” circlecolor=”” circlebordercolor=”” circlebordersize=”” outercirclebordercolor=”” outercirclebordersize=”” iconrotate=”” iconspin=”no” image=”” image_width=”18″ image_height=”18″ link=”” linktext=”” linktarget=”_self” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″] Above Image: Support staff (admins) get the full options to control the ticket reply’s and as shown in the image above you can even use canned response reply’s to the customer ticket and even close the ticket when resolved .

All the options for the tickets are set by you the admin and even canned responses can be added.[/fusion_content_box][/fusion_content_boxes][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”0″ padding_right=”0″ hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_3″ last=”no” spacing=”no” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_separator style_type=”double|dashed” top_margin=”5″ bottom_margin=”5″ sep_color=”#999999″ border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”left” class=”” id=””/][/fusion_builder_column][fusion_builder_column type=”1_3″ last=”no” spacing=”no” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” border_position=”all” border_size=”0px” border_color=”” border_style=”solid” padding=”” margin_top=”” margin_bottom=”” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ class=”” id=””][fusion_text]

Ticket System Categories

Ticket Tags

Ticket Status

Ticket Priorities

Ticket Departments

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